It`s simple and contactless. Most standard rentals are calculated based on a certain number of miles you can drive, usually 15,000 or less per year. You can negotiate a higher mileage limit, but you normally get a higher monthly payment because the vehicle is more amortization during the rental period. If you exceed the mileage limit set in the rental agreement, you will likely have to pay an additional fee when returning the vehicle. In order to protect our employees and continue to support our customers, we offer reduced telephone service. We only take calls between 9 a.m. and 5 p.m., Monday to Friday. Don`t call if your request is urgent. If you are experiencing financial difficulties, please complete this form. As described below, you can use our websites for information and alternative methods to manage your financial agreement.
Thank you for your patience and understanding at this difficult time. We tried to free up a pawn on a vehicle that we financed more than 15 years ago through the VW credit. He was paid in full, without delinquencies for more than 15 years. They`re almost impossible to reach. When we finally reached them in September, we were told that they would take care of them. That was two months ago. If we try to reach them again, we get either the message “We are too busy for COVID, please call back” or “Because of the high amount of calls, your waiting time is over 60 minutes.